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Qualifications we seek in you:
- Any graduate
- Fresh graduate or candidate with experience in service support/related field
- Must be able to commit to 24 X 7 rotating shift
- Flexibility to take on multiple tasks, problem-solving/critical thinking skills
- Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools
- Must be able to work on weekends and public holidays
- Actively seek solutions through logical reasoning
- Serve as an advocate for the user community
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
- Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing
- Provides prompt and efficient service to the client including the appropriate escalation of any issues.
- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Label content and flag for action
- Apply before link expire
- Shifts: 24*7
- Online Written Test
- Technical Interview
- Managerial Interview
- HR Interview
- Enhance your chances of landing interviews and kickstarting your career in the IT industry as a fresher by adopting a proactive approach. It's crucial to promptly apply for job opportunities at Genpact that align with your skills, considering that companies, including Genpact, frequently operate on a first-come, first-served basis when sending out interview call letters.
- To ensure you're among the first to know about job openings at Genpact, we recommend joining our 'Freshers Jobs Updates' channel. By becoming a part of this channel, you'll receive timely updates on Genpact job opportunities, enabling you to submit your applications early and increase your likelihood of securing interviews.
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Genpact Freshers Recruitment 2026 | Process Associate - Trust & Safety | Hyderabad , Ajmath , March 16, 2026 at 10:19PM ,

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